Terms and Conditions

By using our services or website, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

LOADX offers vehicle recovery, transport, and roadside assistance services. Services include, but are not limited to, vehicle pick-up, delivery, and real-time tracking. We operate nationwide and strive to provide timely, safe, and reliable services.

2. Booking and Payments

1. Bookings can be made via our website or mobile app.
2. Customers must provide accurate vehicle information, pick-up, and drop-off locations.
3. All payments must be completed as specified during booking. LOADX reserves the right to cancel bookings for non-payment or fraudulent activity.

3. Vehicle Eligibility

1. LOADX can transport cars, vans, and other vehicles as specified per service type.
2. Non-operational or damaged vehicles may be transported upon prior notice and agreement.

4. Pricing and Quotes

1. Prices are calculated based on vehicle type, weight, distance, and service requested.
2. Quotes provided online are estimates; final charges may vary depending on actual circumstances.

5. Insurance and Liability

1. All vehicles are insured during transit.
2. LOADX is responsible for the safe handling and transport of vehicles while in our custody.
3. Customers must report any damage within 24 hours of delivery for claims processing.

6. Customer Responsibilities

1. Provide accurate vehicle and contact information.
2. Ensure all personal belongings are removed from the vehicle prior to transport.
3. Follow instructions provided by LOADX personnel for pick-up and delivery.

7. Loading and Unloading

1. Customers must sign a disclaimer prior to any loading or unloading of their vehicle.
2. LOADX is not responsible for damages caused during loading or unloading unless covered under our insurance policy.
3. Customers are required to provide detailed reports with proof, including photographs or documentation, in case of any damage.
4. All reports should be emailed to LOADX so that we can process claims with our insurance provider efficiently.

8. Cancellations and Refunds

1. Customers may cancel bookings via the website or app, subject to applicable fees.
2. Refunds will be processed in accordance with the payment method and cancellation policy.

9. Service Limitations

1. LOADX does not guarantee exact delivery times due to unforeseen circumstances (traffic, weather, or emergencies).
2. LOADX reserves the right to refuse service for unsafe vehicles, illegal activities, or non-compliance with policies.

10. Data and Privacy

1. LOADX collects personal and vehicle information to process bookings and improve service.
2. Customer data is handled according to our Privacy Policy, which forms part of these Terms and Conditions.

11. Governing Law

These terms and conditions are governed by applicable national laws in the region where services are provided. Any disputes will be resolved in accordance with such laws.

12. Amendments

LOADX reserves the right to update or modify these Terms and Conditions at any time. Customers are advised to review this page periodically.